Allowing ESS to see a history of Incidents and Catalog Requests
We use our instance of ServiceNow for our Shared Services Environment. Because of this setup, our ESS users are actually Service Desk employees from all our Business Units. I am trying (in the simplest...
View ArticleExperiences Implementing ServiceNow Discovery (Part 2 of 2)
This is the second, and probably final, installment of a two-part article on our implementation of Discovery. Part 2 describes things to watch out for, and recommended best practices with...
View ArticleThis government agency changed the minds of skeptics with a single system of...
IT staff at a statewide government agency sought a single source of truth to support its growing customer base. The existing systems in place held IT back – complicated ticketing, weak processes, lack...
View ArticleHow Many Different Service Relationships Do You Manage?
In a growing organization, or one that simply aims to evolve, IT service requirements change constantly. As long as it is agile and can adapt quickly, IT will be successful at meeting those needs. But...
View ArticleHow do you handle Identity and Access Management in your organization?
How do you handle Identity and Access Management in your organization? Do you manage it in ServiceNow? Why/Why not?We have a very primitive IdM system setup in SN, we call it the Access Matrix. We...
View ArticleServiceNow Public Demo Sandbox - Dublin Availability
When will Dublin be made available in the Demo Sandbox Instances (ie. demoxxx.service-now.com) ?Thanks, Bryan
View ArticleService Automation for the Federal Enterprise
An anonymous U.S. government laboratory and its 1,000 employees support more than 200 research projects in the areas of science, scientific facilities, energy, environment management and national...
View ArticleVisit ServiceNow at Gartner Data Center
Gartner Data Center – December 9-12, 2013 in Las Vegas – is where IT decision-makers will learn effective new ways to capitalize on the forces of IT change, and proactively lead the way to fundamental...
View ArticleShare Your Knowledge by December 31
Calling all customers – you have until December 31, 2013 to submit an abstract for consideration to speak at Knowledge14. That’s just one month away. Don’t miss the incredible opportunity to share your...
View ArticleServiceNow: On a Roll, Because Our Customers ROCK!
'Tis the season to be thankful, grateful and hopeful. And professionally, I am most thankful, grateful and hopeful for our amazing customers.Any software company can tout its own advantages, actual or...
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